Effective: March 24, 2026
Modern Valet™ LLC ("Company," "we," "us," or "our"), operating under the brand name Valet Guide™, uses cookies and similar tracking technologies on valetguide.com and our mobile-optimized web application (collectively, the "Service"). This Cookie Policy explains what these technologies are, why we use them, the specific cookies deployed on the Service, and the rights you have to control their use.
This Cookie Policy should be read in conjunction with our Privacy Policy and our Terms of Service. By using the Service, you consent to our use of cookies and similar technologies as described in this policy. If you do not accept the use of cookies, please adjust your browser settings as described in Section 6 below or discontinue use of the Service.
Cookies are small text files that are placed on your device (computer, smartphone, or tablet) when you visit a website. Cookies are widely used by website operators to make their websites function, to improve efficiency, and to provide reporting information. Cookies set by the website operator are called "first-party cookies." Cookies set by parties other than the website operator are called "third-party cookies." Third-party cookies enable features or functionality to be provided on or through the website, such as authentication, payment processing, and analytics.
In addition to cookies, we may use the following similar technologies:
The table below describes the categories of cookies we use on the Service and the specific purposes for which each category is deployed. Where a cookie is provided by a named third-party vendor, that vendor appears in the "Provider" column. The absence of a named vendor indicates a first-party cookie set directly by Modern Valet LLC.
These cookies are essential for the Service to function and cannot be switched off in our systems. They are typically set only in response to actions you take that amount to a request for services — such as logging in, completing a payment, or submitting a secured form. You may configure your browser to block these cookies; however, doing so will prevent core features of the Service from functioning and may make the Service entirely unavailable to you.
| Cookie / Technology | Provider | Purpose | Duration |
|---|---|---|---|
| Authentication Session Cookies | Third-Party Authentication Provider | Required to authenticate staff and administrator accounts, maintain login state across page navigations, and manage authenticated sessions. Without these cookies, staff login and all authenticated Service features are unavailable. | Session / Persistent (per provider token TTL) |
| CSRF Double-Submit Token | Modern Valet LLC (First-Party) | A stateless HMAC-SHA256 signed token stored in a cookie and submitted as a request header to prevent cross-site request forgery (CSRF) attacks. The token is bound to the guest session hash and carries a 15-minute TTL. Required for secure form submission and all payment flows. | 15 minutes (session-bound) |
| Payment Session Cookies | Third-Party Payment Processor | Required to process payments securely through our payment processor. These cookies support 3D Secure (3DS) card authentication flows and fraud detection. Without them, payment transactions cannot be initiated or completed. | Session / Short-lived persistent |
These cookies enable the Service to provide enhanced functionality and personalization. They may be set by us or by third-party providers whose services we have incorporated. If you disable these cookies, some features may not function correctly, but core Service access (login, payment) will remain available.
| Cookie / Technology | Provider | Purpose | Duration |
|---|---|---|---|
| User Preferences (Theme, Language) | Modern Valet LLC (First-Party) | Stores user interface preferences such as display theme and language selection so they persist across sessions without requiring reconfiguration on each visit. | Persistent (up to 1 year) |
| Queue Display Preferences | Modern Valet LLC (First-Party) | Remembers how staff members prefer to view the operational queue — including sort order, column visibility, and refresh cadence — so those preferences persist between sessions. | Persistent (up to 1 year) |
| Location Selector Memory | Modern Valet LLC (First-Party) | Retains the last-selected service location for staff users who operate across multiple venues, reducing repetitive location selection on each login. | Persistent (up to 90 days) |
We may use analytics technologies to understand how users interact with the Service — for example, which features are used most frequently, where users encounter errors, and how overall performance can be improved. Any analytics data collected is used solely for internal service improvement and is not shared with third parties for advertising or behavioral profiling purposes.
We do not use Google Analytics or any third-party advertising cookies. We expressly prohibit any analytics provider from using data collected through our Service for their own advertising, cross-site tracking, or audience profiling purposes.
In the course of providing the Service, certain third-party vendors may set cookies on your device. We exercise strict control over which third-party cookies are permitted and do not allow any third party to set advertising, retargeting, or cross-site behavioral tracking cookies on the Service. The third-party cookies currently permitted are limited to:
We do not permit, and expressly prohibit, the use of advertising networks, data brokers, cross-context behavioral advertising cookies, or social media tracking pixels on the Service.
We use cookies and similar technologies for the following purposes:
We do not use cookies to build profiles for targeted advertising, to track you across unaffiliated websites, or to sell, lease, or otherwise monetize information about your browsing behavior.
Cookies placed by or through the Service fall into two duration categories:
The specific durations for cookies set by third-party providers are governed by those providers' own policies and may change without notice from us. We encourage you to review the privacy and cookie disclosures of those providers directly.
You have the right to decide whether to accept or reject optional cookies, subject to the limitations described below. You may exercise your cookie preferences through the following mechanisms:
Most web browsers allow you to manage cookies through their settings preferences. You may configure your browser to refuse all cookies, accept only first-party cookies, alert you when a cookie is being set, or delete cookies that have already been stored on your device. Instructions for managing cookies are available through the native help documentation of the following browsers:
Disabling strictly necessary cookies — including authentication session cookies, CSRF tokens, and payment session cookies — will prevent the Service from functioning correctly. Specifically:
We do not offer a functional alternative to these cookies as they are integral to the architecture and security of the Service. If you choose to disable strictly necessary cookies, you may not be able to use the Service or access any of its features.
For cookies set by our third-party authentication and payment providers, please refer to those providers' own privacy and cookie controls. These are subject to their respective terms, privacy policies, and opt-out mechanisms, which are beyond our direct control.
Some web browsers include a "Do Not Track" ("DNT") feature that signals to websites that you do not want your online activity tracked. There is currently no universally accepted technical standard for how websites should respond to DNT signals, and no binding legal requirement in California or at the federal level mandating a specific response.
At this time, the Service does not alter its data collection or use practices in response to DNT browser signals. Because we do not engage in cross-site behavioral tracking or advertising — regardless of DNT signal status — the practical impact of a DNT signal on your interaction with the Service is minimal. We will revisit this position if an industry standard for DNT compliance is formally adopted or if applicable law requires a specific response.
Regardless of DNT settings, you retain the ability to manage cookies directly through your browser settings as described in Section 6 above.
We reserve the right to update or modify this Cookie Policy at any time to reflect changes in our practices, the technologies we use, applicable legal requirements, or other factors. When we make material changes, we will update the "Effective Date" at the top of this page. Where required by law, we will provide additional notice of material changes — for example, by posting a prominent notice on the Service or by sending a direct communication to affected users.
Changes to this Cookie Policy become effective upon posting to the Service. We encourage you to review this Cookie Policy periodically to stay informed about our use of cookies and related technologies. Your continued use of the Service following the posting of changes constitutes your acceptance of those changes to the extent permitted by applicable law.
If you have any questions, concerns, or requests relating to this Cookie Policy or our use of cookies and similar technologies, please contact us using any of the methods below:
We will endeavor to respond to all legitimate inquiries within thirty (30) days. If you are a California resident exercising rights under the CCPA, please identify your request as a "CCPA Privacy Request" in your communication so we may prioritize and route it appropriately.