SMS Terms

SMS Terms and TCPA Disclosure

Last Updated: March 30, 2026

This SMS Terms and TCPA Disclosure describes the text messaging communications you may receive from Valet Guide (“Company,” “we,” “us,” or “our”) when you use valet parking services facilitated through our platform.

By providing your phone number at check-in and consenting to receive SMS messages, you agree to the terms described below.

1. Message Types

We send transactional SMS messages related to your valet parking service, including:

  • Valet ticket confirmation and tracking links
  • One-time verification codes (OTP)
  • Vehicle status updates
  • Retrieval notifications
  • Payment confirmations

These messages are directly related to the valet service you are actively using. We do not send marketing, promotional, or advertising messages via SMS.

2. Message Frequency

Message frequency varies based on your valet service activity (for example: ticket confirmation, status updates, quote notifications, and receipt delivery).

3. Opt-Out Instructions

You may opt out of SMS messages at any time.

To opt out: Reply STOP to any message you receive from us.

After opting out, you will receive a one-time confirmation message and no further SMS messages from Valet Guide. Opting out of SMS does not affect your ability to use the valet service via web links or email notifications.

4. Help

To request help: Reply HELP to any message you receive from us.

You will receive a response with support contact information.

You may also contact us directly at support@valetguide.com.

5. Message and Data Rates

Message and data rates may apply. Standard message and data rates from your mobile carrier apply to all SMS messages sent and received. Valet Guide is not responsible for any charges imposed by your carrier.

6. Supported Carriers

Valet Guide supports all major US carriers. Carriers are not liable for delayed or undelivered messages.

7. SMS Consent Is Not a Condition of Service

Your consent to receive SMS messages is not required to purchase goods or services from the valet operator. You may decline SMS notifications at check-in and still receive valet parking services. However, declining SMS may limit your ability to receive real-time updates about your vehicle.

8. Phone Number Handling

We handle phone numbers in accordance with our Privacy Policy. Specifically:

  • Phone numbers are stored in standard E.164 format for SMS delivery
  • We also store a SHA-256 hash of phone numbers for secure lookup
  • Phone numbers are not shared for marketing purposes
  • Phone numbers are not sold to third parties

9. TCPA Compliance

We comply with the Telephone Consumer Protection Act (TCPA) and applicable state regulations. Consent to receive SMS is obtained at the time of ticket creation when your phone number is provided to the valet operator. The valet operator is responsible for obtaining your consent before submitting your phone number to our platform.

We maintain records of SMS consent, including the method and time of consent.

10. Contact Us

If you have questions about these SMS Terms, contact us at:

Valet Guide
Email: support@valetguide.com